Contact information
Contact Us
If you have any questions regarding our gemstone grades, ring sizing verification, precious metal care, custom setting inquiries, order status, insured shipping, or returns, please contact our concierge support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Vyla Carat |
| Website: | vylacarat.store |
| Email: | support@vylacarat.store |
| Phone: | +61 8 9586 0650 |
| Business Address: | Primary School Court, Maroochydore, Queensland 4558, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. For security reasons and vault logistics, please do not dispatch returned jewelry parcels or packages to this address without obtaining an authorized return warehouse address, a secure RMA document, and dedicated insured transit instructions from our support team first.